Problem Solving

This 1-day course provides an introduction and overview of Six Sigma. Included are the DMAIC problem solving methodology and some basic qualitative problem solving methods.

Contact us to register or download this form and follow the instructions for registation.

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Course Content

Six Sigma Overview

  • Six Sigma Philosophy
  • Defining Quality
  • Project Selection
  • DMAIC

Customer Requirements

  • Identifying Customers
  • Critical-to-Quality Characteristics
  • Operational Definitions
  • Prioritization

Quality Function Deployment

  • House of Quality

Cause and Effect

  • Y=f(x)
  • Cause and Effect Diagram
  • Cause and Effect Matrix

Basic Statistics

  • Populations and Samples
  • Notation
  • Measures of Central Tendency
  • Measures of Variation

Process Mapping

Failure Mode and Effects Analysis (FMEA)

Graphical Analysis

  • Pareto Charts
  • Run Charts
  • Boxplots
  • Histograms
  • Scatter Plots

Mistake Proofing

Contact us to register or download this form and follow the instructions for registation.

Contact Pinnacle